Flexible travelers always try to find flexible cancel or change flight policy so that they can claim refunds easily. Flexibility in your travel plan is a must. United Airlines keeps these things on top of its priority list and makes its cancellation and refund policy flexible.

If you have bookings with United and have any chances of a change in plans or cancellation of your flight, this article can help you as we have discussed in-depth information about United airlines cancellation policy and how to claim refunds on cancellations.

Step-by-Step Guide on (Updated 2022-23) United Airlines Cancellations & Refund Policy & Process


In this article, we have collected the major updates on United airlines cancellation policy (New) with a complete process of how to cancel flights. Let’s See some of the major updates below:

United Airlines Flight Cancellation & Refund Policy

  • United brought some changes in the 24 hours flexible booking policy, and Basic economic ticket holders are not eligible for a full refund. Still, they can ask for it when the reservation is made a week before the scheduled departure.
  • The Airlines can charge a cancellation fee of upto 10 % of your ticket price.
  • You can change or cancel your flight anytime and rebook it Later. Furthermore, we will discuss “How to cancel or change your flight and rebook it? “.
  • If you have COVID positive symptoms, then the airlines advise you to cancel your tickets, and as per the United airlines weaver cancellation policy, you will get a full refund.
  • United traditionally permits its flyers free cancellations in risk-free periods, but passengers may have to pay some other fees on cancellation between $200 to $400. To know more about it, you can directly contact the United Airlines refunds customer service department. Dial 1-800-864-8331.
  • United Airlines is not responsible for the 3rd Parties booking tickets. In case of flight cancellation, you will have to pay the fee.
  • Flyers are not eligible to claim a refund for non-refundable tickets. However, they can claim a travel credit against it but not as a refund, and they can only use that fund for future bookings (A cancellation fee is applicable).
  • United airlines cancellation policy offers its flyers to cancel the awards tickets too. They can claim e-credit of the same booking value.
  • However, Passengers (with Award Tickets at United) have to pay the fee for the cancellation made prior to the 31 days.
  • If United cancels your flight, as per no show policy, the airline will rebook your flight or forfeit the full refundable amount.

What is United Airlines 24 Hours Cancellation Policy?

The time period prior to 24 hours of your booking is called a risk-free period. According to the United airlines 24 Hour cancellation policy, you can claim for full refund with no fee. Make sure you have booked a week before; otherwise, you are not eligible for a risk-free refund claim.

Following are the categories that are not eligible for United's risk-free, fully refundable policy.

  • 3rd Party Booking
  • Group Travel Bookings & Vacations Packages

Note: United Airlines offers cash refunds also, which can alter your other methods of previous reservations and e-card booking tickets are refundable only in the form of travel credit.

United Airlines Cancellation Fee Policy (Fee Structure for Basic Economy, Refundable & Non-Refundable and Award Tickets)

Above, We discussed the United Airlines cancellation & refund policy. Now we will understand the fee structures of United.

Let’s See the Table to Understand the United Cancellation Fee structure for Basic Economy Refundable & Non-Refundable Tickets and Award Tickets in One Frame :

Multiple Process & Conditions to Cancel United Airlines Flight Reservations

Flyers can cancel their reservation online and offline too. We will discuss all the methods one by one with a step-by-step process.

United Airlines Cancellation - How to Cancel Flight Online?

If you want to cancel the United flight tickets online, you need to follow the steps below. However, this is an easy method of cancellation. It saves the time of the passenger.

Let’s See :

  • Firstly, Confirm that you have logged in well on the official website of United Airlines.
  • After Logging in, you need to check your trip, whichever you want to cancel. (Passengers can log in to their mileage plus program account also with the same process)
  • Then, Fill in details like Passenger’s Last name and Booking ID.
  • Once you reach the trip which has to be canceled, just click on Cancel Flight.
  • The cancellation tab takes you to the checkout page, Where you have to pay the cancellation charges as per the fare type, ticket type and seat selection. According to United cancellation policy, it will automatically show the remaining balance left after the fee deduction.
  • The remaining balance you can get either in cash (As per your payment mode while making United Airlines Booking) or passengers get it in the form of travel credits. These credits are redeemable in the future.

Hence, These were the steps to make United Airlines Cancellation Online (united.com).

How to Use Mobile Apps for Flight Cancellation at United?

Cancellation through the mobile app is way simpler than any other way of canceling a flight at United. Canceling Flights via a Mobile app is also being processed by the United airlines cancellation policy.

See these steps for canceling your United Reservations by Using Mobile App :

  • Download the Mobile App easily available on the Play store or Apple store.
  • Once your download is complete, then log in to your United managed booking account.
  • After this, you will almost get the same interface as the united.com site’s official one.
  • Then, you need to find your trip to cancel so that you fill in your details like booking ID and Last Name of the passenger. Click on the “Find Trip” button.
  • Lastly, You just need to cancel your reservation.
  • Passengers can rebook the flight reservation, or they will get a refund as United airlines cancellation policy & fee are applicable.

Note: Mobile app is also considered an Online Method of cancellation. Moreover, By using mobile apps, you can do the booking, change flights, check in and other things also in a minute by just sitting at your place.

What are the Options in the Offline Cancellations Process at United Airlines?

Flyers can choose to cancel the flight by knocking on the customer service desk. They just need to dial the real United Airlines cancel flight phone number 1-800-864-8331 to contact United airline's live person.

Otherwise, The airline also offers chat services to resolve your queries within a second, and both services (phone call and chat) are available 24/7.

Visiting the airport directly or the nearest airport, KIOSK, is also an option for the passengers, but it is considered a hectic and time-consuming procedure.

How to Rebook a United Airlines Canceled Flight?

Above, We already have covered the cancel flight policy at United and all the methods of Airline cancellation.

Airlines can cancel your flight due to weather, maintenance, or staffing problems (Read More). In this situation, passengers must understand United Airlines canceled flight Policy.

Now Let’s See, How we can Rebook the Flight if It is Canceled by the Airlines.

  • Rebooking a canceled flight at United Airlines can be a tricky situation. There is a 99% chance that the airline will rebook or reschedule your flight again.
  • On the off chance, In big trouble circumstances, The airlines won’t rebook the flight and hamper your travel plans.
  • In such situations, Airlines forfeit the compensation to passengers or refund the booking costs after deducting some essential expenses.
  • As per the United airline canceled flight policy, passengers can claim compensation or refund for their canceled or delayed flight between $250 to $400. It all depends on the distance between your destinations.

What are the Policies of United Airlines Refund?

United airlines modified its Refund policy; see the following recent Highlights :

  • According to United Airlines fully refundable policy, All Cancellations prior to 24 hours are eligible to ask for fully refundable ticket prices is applicable only if you made a booking a Week for economics ticket holders and others. It should be before 31 days.
  • Refundable prices can be in any form, either of (which can be your actual payment mode while booking) or Travel credit form. Always keep an eye on the other deductions, like cancellation fees.
  • The cancellation Fee depends on the fare type and airline policy (See the table above).
  • If your booking payment mode is a credit card, then it may take a week (7 days only) to get your United Airlines refund back. However, you can track your refund status from the official site.
  • Other Payment Mode bookings for United airlines refunds may take 20 business days.

How Many Ways Can I Claim for Refund from United Airlines?

Till Now, You understood the United airlines refund and cancellation policy. After this, you must understand the complete process to get a refund from the airline.

To get a refund from the airlines, passengers have to request it from the airlines. You can make the United Airlines refund request by visiting the official website; otherwise, you can do it by email, calling the United airlines refund phone number or visiting the airport directly.

How to Make Online Requests for Refunds at United Airlines?

If you are the one who wants to request a united airline refund online, all you need to do is just follow the steps given below:

  • First, Open your browser (any of your choice) and search United airlines com refund form.
  • Click on the first link for a refund application page. Moreover, you can log in to your mileage plus account also.
  • Then, Fill in all the information required in the form and the reasons for canceling the United flight.
  • When you finish all these, you just need to click on the “submit button.”
  • The officials will collect your information and process it within 14 working days. Finally, you can receive your refundable amount within twenty working days. Credit card holders will get it in seven days only.
  • If you find any delays in the timeline of United Airlines' refund policy, you can call customer service and get assistance instantly.
  • You are always advised to be polite with the representative so that they can bring the best solutions for you.

Does United Provide Refund/Compensation for the Canceled Flight?

If you are searching for this query, then the answer is yes. You need to submit the details in the refund form and validate the reasons for the flight being canceled by the airline. If it matches the policies, the airlines will process your refund request.

Passengers receive their refunds or redeem their compensation based on United airlines refund rules.

Now, Let’s see some of the Important FAQs for United Airlines Cancellation & Refund Policy.

- Frequently Asked Questions -

Yes, United gives a refund to non-refundable tickets holders, too, for canceling flights. They also need to submit the refund request form and follow the same procedures to claim a refund.
Yes, United Airlines allows the right of withdrawal to its passengers, so if you want to cancel the flight on the same day, then you will get a refund. However, United cut 10% of the ticket price, which also varies on the fare type. Read Same day cancellation policy from the official united website.
It means all United cancellations made 24 hours before the departure time and bookings made before a week or more will get a full refund on their flight cancellations.
No, United airlines' first-class tickets are not refundable unless any unplanned cause occurred for ticket cancellation.
Passengers need to just follow the regular United airlines refund request process.

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