Travel plans can suddenly change because of unexpected events, and canceling a flight might seem like a hassle. However, Avianca Airlines is different – they have a flexible and friendly cancellation policy. This is really helpful for passengers who need to cancel or change their travel plans. Avianca cancellation policy makes travel both affordable and comfortable. It makes the whole cancellation experience easy for passengers.


What are Avianca Cancellation Policy Guidelines?

If your plans change unexpectedly with Avianca – your travel won't be messed up. Before you contact Avianca to cancel your ticket, it is important to know Avianca Airlines Cancellation Policy.

  • You can cancel your flight if you booked it through, call customer service, or go to the airport counters.
  • The cancellation policy covers both restricted and non-restricted fares.
  • Passengers can get a refund within 7-10 business days.
  • If your flight is canceled because of bad weather or government rules and you have a Basic or Value fare, you can get a refund.
  • If you cancel your group travel then it may not be possible in some cases.

Does Avianca have a 24 hour cancellation policy?

Yes, Avianca 24 hour cancellation policy is a relief for the passengers. You can cancel the ticket within the first 24 hours of purchase without any fee.

  • The departure date should be at least 7 days away or more.
  • In the event of Avianca canceling a flight, the refund will be processed within a day. Note that certain banks or credit/debit card companies may temporarily hold funds, and the refund amount will be transferred back to the original payment method within 7–10 business days.
  • If passengers choose to cancel their reservation after the initial 24-hour period, a $200 cancellation fee will be charged to facilitate the refund.
  • The 24-hour rule for Avianca flight cancellation policy does not apply to Basic and group fares, or tickets booked using miles.

How to cancel an Avianca flight ticket?

You have the option to cancel your flight booking through the online portal or at the airport ticket counters. The airline charges an Avianca cancellation fee around $200 flight cancellation fee, applicable 24 hours after the initial booking. In this guide, we'll walk you through the process of canceling an Avianca ticket:

Method 1: Cancel Flight Tickets Online

You will need your 6-character confirmation to start the process. It can be found in the confirmation email received when you initially booked your Avianca reservation. You can easily cancel your trip online with just a few simple steps:

  • Visit the 'Manage reservation' tab and input your record locator along with the last name of the passenger.
  • Then, select 'Change or cancel trip' adjacent to the relevant flight itinerary.
  • Now, choose the specific passenger or flight segment that you intend to cancel.
  • Review the Aviance refund policy displayed on the following page.
  • The refund value for the canceled flight will be visible on the next page.
  • Now click the 'Confirm my cancellation' to officially request the cancellation of your booking.
  • Lastly, receive a confirmation email containing your refund status at the email address provided during the booking process.

Method 2: Cancel Flight Tickets at the Airport Counters

If you book a flight, and there are special rules for the ticket that you can not see online, you have to cancel it at the Avianca desk at the airport.

Take along your Avianca booking details and a photo ID for confirmation. Any refund will be given back the way you paid. If you use a non-electronic way to pay, the refund will go back to that same way.

Avianca refund policy- A Complete Guide:

If you want to receive a refund from Avianca Airlines. You need to follow Avianca Airlines refund policy guidelines. If you cancel your flight within 24 hours of purchasing it. Avianca will give you a complete refund without charging cancellation fees.

  • If you cancel after 24 hours, you may not get a full refund, and you might have to pay a refund fee depending on factors like fare type and cancellation timing.
  • In case Avianca cancels your flight due to technical or weather issues, you are entitled to a full refund or the option to be rebooked on another flight.
  • Avianca Airlines aims to process refunds within 30 days of receiving the refund request, using the same payment method used for ticket purchase.
  • You can request a refund from Avianca Airlines through their online refund form or by reaching out to the airline's customer services.

How to check Avianca refund status?

Do you want to know about the refund status? After canceling your flight you may be eligible for a refund. To check if your refund has been processed, follow these instructions:

  • Firstly, go to the official Avianca Airlines website.
  • Then, find the Refunds page.
  • Now, click on the option for checking the refund status.
  • Further, enter the necessary details like ticket number and request number.
  • Next, press the continue button.
  • Further, you will see the refund status on your screen.

Read More Related Blogs

Disclaimer: Flightadvisers is an independent travel website free from affiliation with any outside parties. By using, you acknowledge and accept that Flightadvisers shall not be responsible for any loss, whether direct or indirect, coming from the use of any offers, contents, or links to other websites contained on this website. This indicates that the phone number is connected to the travel firm Flightadvisers and not to any other business.